home health agency Admin
Hybrid - US
home health agency Admin
Full Time • Hybrid - US
HOME CARE AGENCY ADMINISTRATOR
Genuine Care Home Health Aid Agency LLC
Location: Harrisburg, PA
New Office: 922 N. 3rd Street, Harrisburg, PA 17102
Position: Home Care Agency Administrator
Employment Type: Full-Time
Schedule: Monday–Friday, with flexibility for occasional evenings/weekends and after-hours issues
New Office: 922 N. 3rd Street, Harrisburg, PA 17102
Position: Home Care Agency Administrator
Employment Type: Full-Time
Schedule: Monday–Friday, with flexibility for occasional evenings/weekends and after-hours issues
About Genuine Care
Genuine Care Home Health Aid Agency LLC is a growing Pennsylvania home care agency serving older adults, individuals with disabilities, and families who need dependable non-skilled support at home.
We are looking for an experienced, organized and compassionate Home Care Agency Administrator to lead day-to-day operations, maintain regulatory compliance, strengthen caregiver staffing, and help grow the agency's patient census.
The ideal candidate will be comfortable working in a fast-growing environment and will combine healthcare operations, compliance, staffing and customer service skills.
Position Summary
The Administrator will have responsibility for the day-to-day administration and operation of the agency, including caregiver recruitment and onboarding, patient intake, scheduling, quality assurance, documentation, compliance, payer requirements, referral coordination and staff management.
The Administrator will work closely with ownership to increase patient census and develop systems that allow Genuine Care to grow while maintaining high standards of service and compliance.
Key Responsibilities
Operations & Administration
- Manage daily operations of the home care agency.
- Maintain efficient systems for patient intake, scheduling, caregiver assignments and service delivery.
- Monitor patient census, authorized hours, staffing capacity and service utilization.
- Respond to patient, family, caregiver and referral-source concerns.
- Maintain agency policies, procedures and operational standards.
- Coordinate office operations from the Harrisburg location.
Regulatory Compliance
- Maintain compliance with Pennsylvania Department of Health requirements and applicable home-care regulations.
- Ensure required caregiver hiring and personnel documentation is complete before caregivers are assigned.
- Oversee required criminal-history/background checks and applicable child-abuse clearances.
- Ensure required health screening/TB documentation is completed.
- Ensure direct-care workers meet applicable competency requirements before assignment. Pennsylvania's current home-care regulations specifically require agencies to address interviewing, references, criminal-history/clearance requirements, competency and health screening.
- Maintain accurate patient and caregiver records.
- Prepare for and participate in regulatory surveys and corrective-action activities.
- Conduct routine personnel-file and compliance audits.
- Maintain required consumer documentation and notices.
Medicaid / Managed Care / Payer Operations
- Manage payer-related operational requirements.
- Work with UPMC Community HealthChoices and other applicable payers.
- Monitor authorizations, service hours, billing documentation and claim issues.
- Coordinate with EVV systems and ensure service documentation supports billing.
- Track denials, missed visits, utilization and reimbursement issues.
Caregiver Management
- Recruit, interview and onboard caregivers.
- Maintain caregiver personnel files.
- Verify references and required screening documentation.
- Coordinate caregiver competency requirements.
- Maintain caregiver availability and staffing schedules.
- Monitor attendance, punctuality and service quality.
- Address caregiver performance and patient-service issues.
Patient & Family Services
- Oversee new patient intake and admission.
- Ensure services match authorized care plans and documented needs.
- Maintain communication with patients and families.
- Monitor satisfaction and complaints.
- Coordinate resolution of service problems.
Quality Assurance
- Conduct regular chart/personnel-file audits.
- Monitor service delivery and documentation.
- Identify compliance gaps before they become regulatory problems.
- Develop corrective actions when needed.
- Track KPIs and report results to ownership.
Growth & Referral Development
- Work with the marketing/referral coordinator.
- Develop relationships with hospitals, nursing homes, rehabilitation facilities, physicians and care managers.
- Support census-growth initiatives.
- Follow up on referrals promptly.
- Monitor referral conversion and active patient growth.
Required Qualifications
- Bachelor's degree in healthcare administration, business, human services, nursing or related field preferred.
- 3+ years of healthcare/home-care/health-services management experience preferred.
- Experience with home care, home health, Medicaid, managed care or community-based services strongly preferred.
- Strong knowledge of healthcare documentation and compliance.
- Experience managing caregivers or healthcare personnel.
- Excellent organizational and communication skills.
- Strong computer and documentation skills.
- Ability to work independently and solve problems.
- Ability to maintain confidentiality and handle sensitive patient information.
- Must be able to pass applicable background screening and meet agency requirements.
Preferred Experience
- Pennsylvania home care agency experience.
- UPMC Community HealthChoices experience.
- Medicaid/CHC billing and EVV experience.
- Experience with home-care scheduling software.
- Experience preparing for Pennsylvania Department of Health surveys.
- Experience developing referral relationships.
Compensation
Salary: $60,000–$80,000 annually, based on experience and qualifications.
Potential performance incentives may be available based on agency growth, quality metrics and operational performance.
Benefits
- Competitive salary
- Performance incentives
- Paid time off
- Professional development opportunities
- Growth opportunity within an expanding healthcare organization
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
What we Do
Rehab Therapy Services for Homecare Agencies
Apex rehab group is a dynamic Rehab company providing advanced home-based Physical, Occupational, and Speech Therapy services.
We are dedicated to delivering exceptional home care therapy that empowers you or your loved ones to achieve their rehabilitation goals with the convenience, comfort, and privacy of home.
Short Term Home Care Services
Actively providing home health therapy for many leading NYS CHHA agencies
Actively providing home health therapy for many leading NYS CHHA agencies
Long Term Home Care Services
We service both Adult and Pediatric populations all over NY state. Including OPWDD and Early Intervention!
We service both Adult and Pediatric populations all over NY state. Including OPWDD and Early Intervention!
House Call Therapy Services
We provide outpatient therapy services at patients' homes.
Rehab Management
We provide short term or long-term therapy placements and therapy management at many skilled nursing facilities.
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Flexible Schedule
Referral Bonus